As the calendar year draws to a close, Cloud Collective is working as hard as ever to educate current and prospective customers about what’s possible with Microsoft technologies.
This month, for example, we came together with Microsoft to host two Modern Workplace Roadshow events in Sydney. Both events – one for private sector organisations and one for government – focused on employee engagement.
Their aim: to elevate customer conversations from products to workplace transformation, and showcase Microsoft technologies and Cloud Collective solutions.
The Cloud Collective Team was joined by two customers: Mission Australia and the UNSW’s School of Mechanical and Manufacturing Engineering. These customers generously volunteered their time to participate in panel discussions.
If you were unable to attend, here’s a summary of what you missed.
Employee engagement and customer experience are inextricably linked
Keynote speaker and director of employee engagement consultancy Meme Partners, Kate Messenger, presented on the link between employee engagement and positive customer experiences. She provided insights into how technology, such as Microsoft’s Modern Workplace, can be harnessed to:
- Transform workplace cultures
- Improve employee engagement and satisfaction
- Deliver differentiated customer experiences.
Kate provided a new lens through which attendees could view Cloud Collective’s solutions and the broader Microsoft stack in relation to employee and customer experience. By making it easier for people to do their jobs, the Modern Workplace goes beyond improving productivity, efficiency and collaboration. It also helps staff become more engaged and empowered, which directly impacts and improves the customer experience.
Multiple paths to digital transformation
Cloud Collective demonstrated four key capabilities that support employee satisfaction and digital transformation. These included:
1. Bots development at UNSW School of Mechanical and Manufacturing Engineering
Cloud Collective member Antares has developed a chatbot with a difference at UNSW’s School of Mechanical and Manufacturing Engineering. We showed off some of the solution highlights at the roadshow events. Read more about the project here.
2. Security
We demonstrated how easy it is for anyone to secure internal and external information with Azure Information Protection. During the
3. Unified communications
We demonstrated how to get more value from collaboration platforms such as Skype for Business and Teams. We also demonstrated a new analytics solution that leverages Power BI to supercharge Teams reporting.
4. Microsoft Teams Quick Start Solution
We showed how to get started with Microsoft Teams for a fraction of the time and price of a traditional deployment.
Viewing technology solutions from a different perspective.
The feedback from attendees was positive. In particular, there was lots of excitement around the UNSW’s School of Mechanical and Manufacturing Engineering bot project. People were keen to learn how we helped the university achieve a new level of collaboration between students, tutors, and professors.
Mission Australia also helped attendees see the benefit of moving to the cloud by working in a structured and co-managed fashion. This technique allowed them to bridge the gap between their legacy technology and the future, including a move to EMS including multi-factor authentication, Office365, and Intune with as little disruption to end users as possible. It also helped attendees see how even with limited internal IT resources it is possible to achieve digital transformation and increase collaboration among colleagues and clients alike.
As a result of Kate’s keynote presentation, our demos and the panel discussions, we saw attendees:
- Considering how they can harness technology to drive employee engagement
- Thinking about how to apply similar technology solutions in their own
organisations - Developing a better idea of what’s possible with the Microsoft stack and Cloud Collective
It was pleasing to see so many attendees take time out of their busy schedules to consider Microsoft and Cloud Collective solutions in a new light. We look forward to working with Microsoft to bring you more informative, hands-on events in coming months – watch this space for details.
If you are interested in learning more or need help with any part of your digital transformation journey, why not start with a Cloud Collective, Cloud Realisation Workshop. During this 4-hour session with your key
- Understand your current-state
- Make sense of your technology platforms
- Demystify Microsoft cloud computing concepts
- Identify key Microsoft cloud workloads that will benefit your
organisation - Identify your high-level migration approach, ROI and operational benefits of moving to the Microsoft cloud
The output of this workshop will help you discover the business case to transform your legacy IT platforms to a Microsoft cloud model that provides you with the competitive advantage you need.
